Support
Contact us
Email support@playchocolatehouse.com. Tell us which device you play on, the version shown at the foot of Settings in the game, and what happened. A screenshot helps.
Email support in Settings writes the message for you with the version in the subject. If Share play statistics is on, it also adds a short summary of your play to the message, which you can read and delete before you send it.
Purchases
- Restore purchases is at the foot of the Store and in Settings. It brings back Remove Automatic Ads, the House Style Pack and the decor piece from the Starter Pack on a new device or after a reinstall. Sovereigns are credited once when you buy them and are not restored.
- A purchase that has not arrived: open the game again with a connection. It checks with the store and credits a completed purchase exactly once. Purchases waiting for approval, such as Ask to Buy, arrive once approved.
- Refunds are handled by Apple (https://reportaproblem.apple.com) or by Google Play (https://support.google.com/googleplay/answer/2479637). A refund takes back what it paid for and never touches the rest of your house.
Ads
- Automatic ad breaks only come after you close a trading report, and each is labelled before you tap. Remove Automatic Ads turns them off for good.
- Reward videos are always your choice, and the reward is stated before the video starts.
- Ad privacy options, in the Ads card of Settings, reopens the consent form for advertising where the form applies.
Your house
- Your save lives on this device, together with any Sovereigns you have not spent. There is no account and no cloud save, so deleting the game deletes your house.
- The game plays offline. Ads and purchases need a connection.
Privacy
The privacy policy says exactly what the game and its vendors collect, and how to ask about your data.
Request data deletion
Email support@playchocolatehouse.com with the subject The Chocolate House data deletion. Tell us whether your request concerns support correspondence, advertising data, or purchase data, and whether you play on iOS or Android. If your request concerns a purchase, include its store transaction ID. Do not send passwords or payment card details. We will reply with the steps we can take and, when needed, help you contact the vendor that holds the record.
Your house, unspent Sovereigns and optional play statistics are stored on your device, not in an account or on our server. Uninstalling the game deletes that local data; turning off Share play statistics deletes its record without uninstalling. We delete support emails after resolving the request. Google, Apple and RevenueCat retain ad or purchase records under their own policies; we cannot erase those records merely by uninstalling the game. The privacy policy explains what each vendor holds, the available privacy controls and the retention limits we know.